Deposits, Payment & Refund Policy
A $50.00 non refundable deposit and a valid credit card number is required to hold
/ guarantee your weekend date. In the event you can not make your date
we will credit your account $25.00 for any other available weekend up to one year away, if you cancel more than 3 weeks
before the event. If you cancel less than 3 weeks before the event, the deposit is forfeited. If you cancel within
72 hours of your weekend or do not show up (No Show, No Call) on your reserved night, your credit card will be
billed for the full amount of your weekend less any deposits received.
Refunds are given only when Scrap & Spa cancels a date for unforeseen reasons
and no other arrangements can be made. Your credit card must remain valid
through your reservation date to guarantee payment. We accept Visa, MasterCard,
American Express & Discover. We will gladly accept your check as long as a valid
credit card is on file with us. See our NSF / Returned Check policy below.
Returned Check / NSF Fees
Should you pay with a check when you check out and it is not honored by your bank for any reason, we
will asses a $40 NSF / Returned check fee against your credit card and charge your credit card any amounts owed to us
the day the check or payment is returned.
Check In & Check Out Times
Check In is at 12:00 PM Eastern time on the scheduled start day. Check Out is at 1:00 PM Eastern Time Sunday or at
the events end. Extended Check Out upon request.
Gift Certificates
Gift certificates are good for 18 months from date of issue and
are non refundable.
Group Policy
We no longer offer a group discount plan, but have put a customer loyalty program in its place so more can share in the
benefits. Please inquire about it.
Fully Prepaid Weekends (Excluding Gift Certificates)
For people who fully prepay for their weekend at signup and
authorize us to do so will be able to transfer to any other available
weekend. There will be a $100.00 cancellation fee
for refunds on prepays. The reason for this is because we schedule far in advance with our vendors
to take advantage of discount pricing to pass along to you. If you must
cancel please call us as soon as possible so we can schedule or hold
another weekend for you or work out other arrangements.
Bad Weather Transfers (Heavy Snow)
We will attempt to notify our guests in advance if we were to close because of bad weather. We will
be open unless otherwise stated by us. During the winter months we will
post on our home page if we will be closed due to bad weather. This is
also a good source of information for guests when we cannot locate or
contact them in advance of closure. Transfers or refunds of deposits will be handled
on a person by person basis. Every effort will be made to satisfy our
customers.
Merchandise Purchased On Our Site
If you feel your item is not to your satisfaction we will replace
it or refund your money which ever you prefer. There will be a 10 day limit
on returns and refunds. We do not refund shipping charges.
Transfer Of Deposits To Other People
You may transfer your deposit to one of your friends if you must
cancel. To do this, have your friend pay you for the deposit and have her
sign up on our site and noting that she is replacing you as a guest and we
will honor it.
Payment
Your balance is due when you check out. All supplies and lodging will be
charged on one bill. We have changed our policy to paid by check, money order or
cash upon check out. This is effective July 1, 2012. We are
trying to keep costs down. Credit card processing fees keep escalating almost
every six months and we would prefer not pass these costs along to you. We
accept Visa, MasterCard, Discover and Visa or MasterCard branded Debit Cards.
Sorry, we no longer accept American Express due rising transaction costs with
them.
Spa Policies
Pedicures are done on the premises. All massages are done in
private rooms. All appointments for in house spa services must be selected no later
than five days prior to your weekend. The nail techs and the massage therapists only
accept cash and checks at time of service. Schedules for services will be
determined by therapists and guests will be advised of approximate times
on Saturday morning. There will be a $10 cancellation fee for services
cancelled at the retreat. All therapists are licensed.
Pregnant Women and Persons With Recent Surgery
Pregnancy massage is not available for women in the first
trimester of pregnancy. A 15 or 30 minute chair massage will be administered to pregnant
clients in their 2nd or 3rd trimester that have permission from their
physician. Clients recovering from surgery occurring less than six months
previous to their weekend will be unable to receive massage.
Body polishes and table massages are not available
to any pregnant women. We suggest reflexology or head & neck massage.
Please Note
All
Times Are Eastern Time, This includes any appointments you make with us. Scrap & Spa accepts Visa, MasterCard,
Discover and American Express. The in- house masseuse and nail techs only accepts checks or cash. They do not accept
credit cards
Updated 11-9-2013
